Returns & Refunds

No Refund for User Error

If a product is presented accurately on our platform with clear descriptions, images, and specifications, and you decide after purchase that it is not what you wanted, this is considered a user error. In such cases:

• No refund will be issued for change of mind or preference
• We encourage you to research products thoroughly before purchasing
• Review all product details, specifications, and images before checkout
• Contact sellers directly if you have questions about a product

Refunds for Reasonable Causes

Refunds may be issued for the following reasonable causes after review:

• Faulty or Defective Products: Items that are damaged, defective, or not as described
• Incorrect Items: When you receive a different product than what was ordered
• Shipping Damage: Items damaged during transit (must be reported within 24-48 hours of delivery)
• Missing Items: When part of your order is missing

Refund Process

To request a refund for a reasonable cause:

• Contact our support team through the Contact Support page within 7 days of delivery
• Our team will review your request and respond within 3-5 business days
• If approved, you may be required to return the item (return shipping costs may apply)

Refund Amount

Approved refunds exclude the following:

• Service charges and processing fees
• Taxes and government fees
• Payment gateway transaction fees
• Return shipping costs (if applicable)

Only the base product price will be refunded to your original payment method.

Refund Timeline

• Review process: 3-5 business days from request submission
• Refund processing: 5-10 business days after approval
• Payment provider timeline: Additional time may be required by your bank or payment provider
• You will receive email notifications at each stage of the process

Non-Refundable Items

The following items are generally non-refundable:

• Personalized or custom-made items
• Perishable goods (food, flowers, etc.)
• Digital products or downloads
• Items marked as "final sale" or "non-returnable"
• Items returned after the 7-day window

Exchange Policy

Exchanges may be available for defective or incorrect items, subject to availability. Contact support to discuss exchange options. Exchanges are not available for user error or change of mind.