Support

Help Center

Last updated: July 06, 2026

Getting Started

Creating an Account: Click "Sign Up" on the homepage, fill in your details, and verify your email if required.
Browsing Products: Use the search bar or browse categories to find items you need.
Adding to Cart: Select products and add them to your cart. You can adjust quantities before checkout.
Placing an Order: Proceed to checkout, enter delivery details, and complete payment.

Tracking Orders: Use the "Track Your Order" link in the footer or visit the Order History page in your account.
Order Status: Orders move through stages: Pending → Processing → Shipped → Delivered.
Modifying Orders: Contact support immediately if you need to change an order. Changes may not be possible after processing begins.
Cancelling Orders: Orders can be cancelled before processing. Once shipped, cancellation is not possible.

Payment Methods: We accept mobile money, credit/debit cards, and other local payment options.
Payment Security: All payments are processed securely through trusted payment gateways.
Payment Issues: If payment fails, check your payment method details or contact your bank. Try again or use an alternative payment method.
Refunds: Refunds are processed according to our Refund Policy. See the Returns & Refunds page for details.

Delivery Options: Choose home delivery or pickup at a designated location during checkout.
Delivery Time: Estimated delivery times are provided at checkout. Actual times may vary based on location and availability.
Pickup Instructions: If you choose pickup, you will be notified when your order is ready. Collect within the specified timeframe to avoid storage fees.
Delivery Issues: Report missing or damaged deliveries immediately through the Contact Support page.

Updating Profile: Log in to your account and visit the dashboard to update your personal information.
Changing Password: Use the account settings to change your password. We recommend using strong, unique passwords.
Order History: View all past orders in the Order History section of your account.
Wishlist: Save items to your wishlist for later. Items can be moved to cart when ready to purchase.

Become a Seller: Complete the vendor application form. Our team will review and approve qualified sellers.
Adding Products: Once approved, log in to your vendor dashboard to add products with images, descriptions, and pricing.
Managing Orders: Receive and fulfill orders through your vendor dashboard. Update order status as items are shipped.
Commission: A commission fee applies to each sale. See the vendor agreement for details.

If you couldn't find the answer you're looking for, please visit our Contact Support page to reach our support team directly.

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